Refund policy

Return & Refund Policy

Store Name: Aliamall
Website: aliamall.com
Contact Email: bjyb905@gmail.com

1. Eligibility for Returns
• All returns must be requested within 30 calendar days after customers receive the order delivery confirmation.
• Items must be unused, unwashed, unaltered, with all original packaging, tags, accessories and labels intact.
• Clear photos/videos of damaged, defective or wrong goods are required to file a return claim.
• Customized, personalized, clearance sale, hygiene products (cosmetics, undergarments) are non-returnable unless factory defects exist.

2. Refund Process
1. Submit return request via email bjyb905@gmail.com with your order number, product photos and return reason.
2. Our team will review your application within 2–3 business days and send a pre-paid return label if approved.

3. Once we receive and inspect the returned package, full/partial refund will be processed to your
    original payment method with in 5-7working banking days.

3.ReturnShippingFees
If returns are caused by our mistakes:wrong item,missing parts,factory defects, damaged goods  during shipment ——Aliamall covers all return shipping costs.
·If returns are for personal reasons (size mismatch,dislike,accidental order):customer bears full
    return shipping fee, original delivery charge will not be refunded.

4.Partial Refund&Cancellation
·Orders can be fully canceled free of charge before shipment confirmation.
·If item has minor defects and customer keeps the product without returning, we offer a partial
    discount refund based on damage degree.
·Shipping taxes, duties and handling fees paid to local customs are non-refundable under any
    circumstances.
5.Exclusions

We reserve the right to reject return requests if goods show signs of heavy use, stains, scratches, lost
original packaging, or claims submitted after the 30-day window.