Shipping policy

Shipping Policy

Store: Aliamall 

| Site: aliamall.com

| Support Mail: bjyb905@gmail.com

1. Processing Time

• Standard order processing: 1–4 business days (excluding weekends and public holidays) after successful payment verification.

• Pre-sale, bulk or customized items will have separate processing time stated on product page.  

2. Delivery Timeframes We ship globally via reliable cross-border logistics partners: 

• United States, Canada: 7–18 business days

• European Union Countries: 10–22 business days 

• Australia, Southeast Asia: 8–16 business days

• Other regions: 15–30 business daysDelays may occur due to customs inspection, natural disasters, holiday peak logistics pressure, remote area transit.  

3. Shipping Cost Calculation Shipping fees are automatically calculated at checkout based on destination country, package weight and dimensions. Free shipping promotions apply to specified order amount thresholds only.

4. Customs, Duties & Taxes

• Customers are responsible for all import customs duties, VAT, local sales tax and clearance fees charged by your local customs authority upon arrival.

• Aliamall will fill customs declaration forms truthfully per international logistics rules; we cannot alter declared value to avoid tariffs.  

5. Lost & Damaged Packages

• If tracking shows package lost in transit: contact us via bjyb905@gmail.com with your order number within 15 days after estimated delivery date, we will arrange reshipment or full refund after logistics investigation.

• If goods arrive damaged: provide unboxing video + clear damage photos within 48 hours of receiving parcel for compensation solution.  

6. Undeliverable Parcels Packages returned to us due to wrong address, customer refusal to pick up, unpaid customs fees will deduct round-trip logistics cost from your refund if you request reimbursement.